Last updated: 21 December 2024
Welcome to Healing is a Journey - Survival Kits. These Terms and Conditions ("Terms") outline the rules and regulations for the use of our website and services. By accessing this website and purchasing from us, you agree to be bound by these Terms.
Healing is a Journey - Survival Kits is based in Australia and provides curated survival kits and related services to help individuals on their healing journeys. We offer one-time purchase kits, subscription services, and digital products. Our services are designed to support individuals through personal growth, emotional recovery, and self-care.
To use our website and services, you must:
By subscribing to our services, you agree to receive a monthly kit or digital product based on your chosen subscription plan. The subscription will auto-renew unless you cancel it through your account or by contacting us at least seven (7) days before your next billing date.
All prices are listed in AUD and include applicable taxes. Payment is due at the time of purchase or subscription renewal, which will be charged automatically via your selected payment method. You are responsible for keeping your payment information up to date.
You may cancel your subscription at any time. However, cancellations will apply to future charges only and will not result in a refund for any unfulfilled portion of the current billing period.
We offer shipping within Australia and, where available, internationally. Shipping times and costs are subject to change and may vary based on your location. Healing is a Journey - Survival Kits is not liable for any delays in delivery caused by external factors, including but not limited to customs clearance or local postal services.
Our products are carefully curated and personalised, so refunds are only granted under specific circumstances, such as:
To request a refund, please contact our Customer Support team at care@healingisajourney.com.au. Refunds are processed within 14 business days after approval.
All content, including images, designs, text, and trademarks, on our website and products are owned by Healing is a Journey - Survival Kits or licensed for our use. You may not copy, reproduce, distribute, or otherwise use our content without our written permission.
Your privacy is important to us. Our Privacy Policy [link to Privacy Policy] explains how we collect, use, and protect your information. By using our services, you agree to our Privacy Policy.
To the fullest extent permitted by Australian law, Healing is a Journey - Survival Kits, including its employees, affiliates, and agents, shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the use of our services.
You agree to indemnify and hold Healing is a Journey - Survival Kits harmless from any claims, losses, or damages arising from your use of our services or breach of these Terms.
We may update these Terms occasionally to reflect changes to our practices, legal requirements, or services. Any changes will be posted on this page with the “last updated” date. Your continued use of our website and services after changes are made signifies acceptance of the revised Terms.
These Terms are governed by the laws of Australia. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the Australian courts.
For questions or assistance, please contact us at:
We accept returns under the following conditions:
To start a return, please contact us at care@healingisajourney.com.au with your order number and reason for the return. Once your return is approved, we will provide instructions on how to send the product back to us.
Please note:
Refunds are issued under the following circumstances:
The following items are not eligible for refunds:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–14 business days.
We do not offer exchanges at this time. If you need a different item, please return your original purchase (if eligible) and place a new order.
Subscription services can be cancelled at any time. However, refunds for partially fulfilled subscription periods will not be issued. To avoid being charged for the next billing cycle, cancellations must be made at least 7 days prior to your next scheduled renewal date.
If you have any questions about our Return and Refund Policy, please contact us:
We are here to help resolve any issues and ensure your satisfaction.
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