Privacy Policy

Last updated: 21 December 2024

Healing is a Journey - Survival Kits ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information in compliance with the Australian Privacy Act 1988 (Cth) and any other applicable laws.

We collect personal information to provide and improve our services to you. This may include:

• Personal Identification Information: Name, email address, postal address, phone number, and other identifiers.
• Payment Information: Credit card details, billing address, and other payment details, processed securely by our third-party payment provider.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

We collect information when:

• You subscribe to our services or make a purchase.
• You create an account or interact with our website.
• You subscribe to our email newsletter or engage with us on social media.
• You contact our customer service team for assistance or inquiries.

We use the information we collect to:

• Process and fulfill orders, including subscription renewals and customer support.
• Personalize your experience and provide tailored content and offers.
• Improve our website, products, and services.
• Communicate with you about your orders, account, or our promotional offers.
• Comply with legal obligations and protect against fraud.

We may share your personal information with:

• Service Providers: Third parties that assist in processing payments, shipping orders, marketing, and analytics, who are bound by confidentiality agreements.
• Legal Compliance: Authorities if required by law or to protect our rights, customers, or business.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business.

We do not sell, rent, or share your information with third parties for their marketing purposes without your explicit consent.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and deliver personalized content. By using our website, you consent to the use of cookies. You can manage cookie settings through your browser preferences.

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information that we hold.
• Correction: Request correction of any inaccurate or incomplete personal information.
• Withdrawal of Consent: Withdraw your consent for us to process your data at any time, where consent was required.

To exercise these rights, please contact us at [contact email]. We will respond within a reasonable timeframe.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, we will securely destroy or de-identify it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the “last updated” date. Your continued use of our website and services after such changes are made signifies your acceptance of the revised Privacy Policy.

If you have questions, concerns, or requests regarding your privacy or this policy, please contact us at:

• Email: care@healingisajourney.com.au
• Mailing Address: 20 Moonlight Cres, Coffs Harbour NSW 2450